Question 1

How quickly can you fix my cable issues?

Accepted Answer

We understand that cable issues can be urgent — a snapped cable means your garage door won't operate properly and could even be dangerous. Our rapid response team can typically arrive within 60 minutes for emergency cable repairs. In most cases, we can complete the repair on the same visit since our service vehicles are fully stocked with cables for all major garage door models. For standard appointments, we can usually schedule same-day or next-day repair service. The actual repair typically takes 30-60 minutes depending on whether one or both cables need replacement.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables experience significant stress with every open and close cycle. Common causes include: 1) Normal wear and tear — cables typically last 8-12 years with regular use but can wear faster without proper maintenance. 2) Spring failure — when a torsion spring breaks, it can cause the cable to snap. 3) Rust and corrosion — especially in New England's humid climate. 4) Improper installation or tension. 5) Misaligned tracks. We recommend annual maintenance inspections to catch cable wear before it becomes a safety hazard. Contact us to schedule yours.

Question 3

Do you repair all brands of garage doors?

Accepted Answer

Yes! Our master technicians are trained to repair all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, Haas Door, Martin Door, and more. We also service all types of garage door openers from LiftMaster, Chamberlain, Genie, and Craftsman. No matter what brand or model you have, we have the expertise and parts to get your door working properly. Read our brand comparison guide for more details.

Question 4

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes, we understand that a new garage door installation is a significant investment. We offer flexible financing options including 0% APR for qualified buyers on 12-month terms, low monthly payments for 24-60 months, and no money down for qualified applicants. A new garage door can increase your home value by up to 4%, making it one of the best home improvement investments. Learn more in our article on long-term cost benefits of garage doors. Contact us to discuss financing options.

Question 5

How long does a new garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours, including removing your old door, installing the new door and hardware, programming the opener, testing all safety features, and complete cleanup. More complex installations may take a full day. We always aim to complete installations in a single visit so you're not left without a functioning garage door. We serve all of Greater Boston.

Question 6

What's the difference between fiberglass and steel garage doors?

Accepted Answer

Both materials have advantages. Fiberglass doors are lightweight, dent/rust-resistant, and excellent in coastal or high-humidity environments. Steel doors are more impact-durable, typically more affordable, and offer better insulation options. During your free consultation, we'll help you choose the best material for your needs. Read our detailed brand and material comparison guide or call (617) 379-7106 to schedule a consultation.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year, ideally before winter. Our annual service includes lubricating all moving parts, checking spring tension, inspecting cables, testing safety sensors, tightening hardware, and inspecting weather seals. Regular maintenance can extend your garage door's life by 50%. Learn more about keeping your door in top shape in our roller replacement guide.

Question 8

What does your 5-year warranty cover?

Accepted Answer

Our comprehensive 5-year warranty covers all labor on repairs and installations performed by our technicians. If anything we install or repair fails within 5 years due to workmanship issues, we'll fix it at no charge. Parts warranties vary by manufacturer, typically 1-10 years. We stand behind our work. Contact us for warranty details.

Question 9

Do you charge for estimates?

Accepted Answer

No, we provide free estimates for all services. When you call (617) 379-7106, we'll give you a general idea of costs over the phone. For installations or complex repairs, we'll schedule a free in-home consultation with a detailed, written estimate. No obligation and no pressure. We serve all of Greater Boston.

Question 10

What are your payment options?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), checks, and cash. We also offer financing for larger projects like new door installations. Payment is due upon completion of work, and we always provide a detailed invoice. Learn about the value of investing in quality in our cost benefits article.

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